Buying and selling Collectible Coins on E-Bay

We started our business on EBay with our EBay store, which we still run. We have since opened our own direct website at davescoins.com and a bidStart store, which is a site like EBay, only specializing directly in collectibles. They began with stamps, but have quickly expanded in the US collectible coins market as well.

It would be nearly impossible to argue against the fact that eBay has continuously made it more difficult for both buyers and sellers of collectible coins, to find satisfaction in using eBay as a medium for engaging in the numismatic activity we all enjoy so much. So, certainly the balance between Joy and Pain referenced in the article has been tipping towards the Pain side as time goes by, and is probably at an all-time high in the Pain department at this moment, both for buyers and sellers alike.

However, I think the wrong approach is to throw in the towel, wave the white flag, or otherwise quit on a service that has ultimately been a massive positive force in numismatics as a whole. I would instead suggest that everyone who has found this service worthwhile in the past, take some time to let eBay know what is needed and wanted by the numismatic dealers and collectors, while working together to make the best of it.

I could probably go on forever discussing all of the many changes and ramifications and suggest countless potential solutions for each individual frustration. However, the bulk of it boils down to one specific important point in my opinion.

Communication; Sellers need to put in the extra effort to more effectively communicate to the buyers what exactly they are selling, how the transaction will unfold and describe the coins more meticulously and take better photographs.

This is extremely important in my opinion, as one of the most frustrating problems for sellers, (particularly sellers like us that try to be meticulous in our customer care), is that eBay has cut us off from being able to communicate to buyers unless they specifically communicate to us first. This is the major problem, because that was the most effective way to resolve problems for buyers before potential issues became a serious problem.

This in turn places as emphasis, as stated above, on the seller needing to do everything they can in their listings, photos and descriptions, to answer any potential problems for buyers beforehand. In this respect sellers need to take more responsibility and put in more effort on their part.

Buyers need to communicate more readily themselves, PRIOR to making the purchase. Moreover, they need to be more selective in determining not just the products they want, but WHO they want to sell the product to them. Establish relationships with sellers that do go the extra mile to make your experience better. Find out who those sellers are from your other contacts and communicate to those contacts when you find a trustworthy seller.

In essence; sellers need to go the extra mile to help the buyers. Buyers need to understand and recognize the sellers that do that. There is currently no alternative to the traffic and exposure that eBay offers sellers. Conversely, there is currently no alternative to the selection and freedom of choice that eBay offers buyers.

Additionally, how many new coin collectors have been created, or otherwise encouraged through eBay? Hundreds of thousands would be my guess. It would seem a shame and ultimately self-defeating, for all of us as the wider numismatic community, to give in to this frustration, rather than apply a little extra intelligence and honest effort to rise above it.